Features & benefits

M3S Cloud Features

• Seamlessly Work From Anywhere on Any Device

• Connect All Personnel on Single Global Platform

• Set Up New User in Minutes in Customer Portal

• Mobile App – Take the Office Wherever You Go

• Integrate With Third Party Technologies

• Voice to Text – Visual Voicemail Transcription

• Automatic Disaster Routing Included

• 100% Redundant Platform - 99.999% Runtime

• Significantly Reduce Communication Expenses

M3S Cloud Benefits

• Provides high quality, reliable cloud-based solutions

• Utilizes modern features with enterprise capabilities

• Costs less up front and over time vs. traditional premise options

• Future-proofs your communications system

• Includes 24/7 Monitoring service, reliable support and our help desk

• The flexibility to scale up or down as your needs change

• An effective, intuitive user interface

• Leading application integration - Salesfore.com, Microsoft Outlook, etc.

• Total control, right from your fingertips (through desktop browsers and mobile devices)

• Robust call reporting and trunk usage with graphs

• Conference Bridge applications with call path burst capabilities

• Call Center automatic call distributor (ACD) with real-time status updates of agents and queues

• Customer service features such as Listen Live and Barge, as well as Call Recording options